Lead Server

ESSENTIAL DUTIES:

·        Assist as directed to oversee front of house operations in the absence the Food & Beverage Director.

·        Assist as directed to maintain dining reservation system and assist with updating and maintaining Silverware POS system.

·        Attend weekly stand up and precon meetings.

·        Assists Food and Beverage Director with placing orders for beverages and necessary restaurant supplies.

·        Estimates the amount of all non-alcoholic beverages (Coffee, Juices, Tea, Soda, ETC..)  needed and assists with placing the order with suppliers; checks accuracy and quality of deliveries. Maintains security of all non-alcoholic beverages.

·        Supervises server activities, monitors steps of service and serving methods.

·        Assists with overseeing Front of House operations. Resolves customer complaints about food quality and/or service.

·        Ensures that proper cash handling procedures are followed.

·        Assist’s Food and Beverage Director & Events Manager on banquet events, ensuring proper preparation and staffing.

·        Assigns & ensure completeness of all pre-shift and post shift duties.

·        Ensure the morning and evening buffets are setup timely and to Food and Beverage Directors expectations.

·        Ensure buffet units are cleaned after each use.

·        Assists as directed for cleaning of the restaurant are as to maintain sanitation standards. Arranges for maintenance and repair of equipment.

·        Monitors actions of staff and guests to ensure that health and safety standards and liquor laws are followed.

·        Ensures proper security procedures are followed to protect employees, guests and restaurant assets.

·        Keeps Food & Beverage Director informed of all issues and takes prompt and corrective action where necessary.

·        Foster positive working relationships and communication with all departments.

·        Assists as directed with monthly inventory.

·        Assists with the restaurants weekly Schedule.

·        Receives and delivers food and/or drink orders from guests or servers.

·        Greets guests and informs them of specials, menu items, and any menu changes.

·        Processes guest orders to ensure that all items are prepared properly and in a timely basis.

·        Rings food and beverage orders into POS system, process cash and credit card transactions.

·        If necessary, present, open, and pour wine for guests.

·        Ensure guests are satisfied with food and service, respond to additional requests, determine when to clear table.

·        Presents bill and collects payment.

·        Performs all assigned pre-shift and post-shift duties.

·        Stock workstations, bus and turn over tables.

·        Maintains a clean and sanitary workstation.

·        Completes daily and weekly cleaning duties.

·        Ensures good safety practices.

·        Foster positive working relationships and communication with all departments.

·        Any and all other duties as assigned.

EDUCATION and/or EXPERIENCE:

·        Must be at least 18 years old.

·        Post-secondary hospitality management training highly desirable.

·        Minimum of two (2) years’ previous serving experience required.

·        Minimum of one (1) year experience in a supervisory position recommended.

REQUIREMENTS:

·        Must be able to pass Ruttger’s background check.

·        Stand; walk; sit; kneel; lift; push; pull; reach with arms and hands; move objects weighing up to forty (40) pounds.

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